Once received in our warehouse, we will inspect and process the goods within 3 working days to ensure you receive your refund as quickly as possible.īoard Returns: Skateboards, Surfboards, Wakeboards and Snowboards will break in half or crease if you land incorrectly. Refunds will be accepted up to 33 days after purchase (extended at Xmas until the end of Jan).Īll items are able to be refunded provided they are returned in the same condition as you received them in (including sale items) If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame above, in the condition that you received it and we will happily refund the product. Hyper Ride is committed to customer satisfaction. *** RETURNS FROM AUSTRALIA - YOU NEED TO EMAIL US FIRST AT - AS THERE MAY BE GST AND DUTY ISSUES *** We can then easily identify that you want a courier ticket, and get it to you asap. Then contact our customer services team and they will send you a "Returns Courier Ticket" promptly.Įspecially if you make the subject line, "RETURNS TICKET PLEASE!". We suggest when it doesn't fit you want another size or item, buy it immediately. This way you also get the complete order history and tracking. You get an email saying the refund has been processed so you can jump on the site and buy the correct size etc. We refund all returns within hours of them arriving back in our warehouse. So to streamline the process, to get your new size/item or your money back in your bank account. So as we have grown, by offering exchanges we have found we have disappointed customers.īy the time we get your return back, the new size or item has sold. The reason is we sell a huge array of products, lots of them come from warehouses all over NZ and our website is LIVE 24 hours a day, 365 days of the year. *Due to GST & Duty Laws we can not offer this for Australian Customers Post Haste Branches in Auckland (there are 4) You must either drop the ticketed parcel to your nearest Post Haste depot, or organize your own courier/postage. Please note - Post Haste are unable to collect a parcel from a Rural location. We will then email you a ticket, which you will need to print it out and put it on the outside of your parcel and either drop it at a Post Haste Depot (listed below) or call them and they will collect it. You need to email to get a Returns Courier Ticket, along with your website order number or invoice number. If there is no paperwork we can’t do anything. We must have the returns form, as we process 100’s of returns a week. Click on the button above to download the form. Plus we have made the returns form so simple. So we now offer FREE RETURNS on almost everything (excludes Surfboards). We know when buying online, it can be difficult knowing your exact size. Yes, we do Free Returns! and Yes, on almost everything (excludes Surfboards).įREE RETURNS (limited items) *** NEW ZEALAND ONLY***
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